Is entrance to the show general admission?

Seating varies for each show. Please refer to the seating map and ticket type for each individual concert. Most concerts offer a limited number of reserved seating with the remainder being general admission.

General Admission (GA) at the Coffee Butler Key West Amphitheater: First come, first serve basis. Reservation of space is not permitted unless present. Low back lawn chairs and blankets permitted. Reserved seating section not accessible with GA ticket

Are the shows all ages?

Yes! [Most] shows are all ages. Children 2 and under are free with paying adult ticket.

Can we purchase food and beverage during the show?

Yes! Food vendors and full bars are on site. All CASH sales. No outside food and beverage is permitted.

What is your refund policy?

All sales are final. No refunds or exchanges unless a show is cancelled or postponed.

What time does the show start?

Please refer to individual event links, as doors and start times vary. For questions, please email us at boxoffice@ramsheadgroup.com.

Is there handicap seating available?

ADA seating is available for shows at the Coffee Butler Amphitheater. These may be purchased online (buy choosing the "Buy on Map" feature and selecting ADA) or by contacing our box office at 305-985-0433. There is also wheelchair accessible pads for General Admission ticket holders.

Can I leave the venue and come back?

No, there is no re-entry at the Coffee Butler Amphitheater unless otherwise noted.

I bought tickets through a secondary market source (i.e. "scalpers" online or in-person) - are my tickets legit?

The Coffee Butler Key West Amphitheater does not endorse using any secondary ticketing sources. Our Box Offices can not resolve any issues involving them, such as lost tickets or bogus tickets. Tickets for all of our shows are sold through AXS or in person at the Box Offices at the Key West Theater. Tickets are sometimes available through fan club sites as pre-sales or special VIP packages. Rams Head Presents has the right to cancel ticket transactions that are suspected of being purchased for the sole purpose of reselling.*Please be sure when purchasing online that you are purchasing through the venues verified ticketing service and/or website.

Is there parking available?

There is limited paid parking available at the Truman Waterfront and amphitheater although we encourage bikes, cabs or public transportation. There is a safe and convenient Uber/Lyft/Cab drop off area at the venue. Additional City parking lots can be found on the City of Key West website. 

Am I allowed to bring chairs or a blanket?

Lawn chairs and blankets may be permitted for most shows. Please check specific show instructions.

Where is the venue located?

The Coffee Butler Amphitheater is located at the Truman Waterfront at 35 East Quay Rd, Key West, FL 33040

Is smoking allowed?

Smoking is permitted in the designated smoking area only. This may change per show, so please ask a venue representative on-site. 

Can I take pictures?

Of course! However, no professional or cameras with removable lenses are allowed.

What happens if it rains?

All shows are rain or shine.

Are pets allowed in the venue?

No, pets are not allowed in the venue, although service animals are in accordance with ADA guidelines. 

A service animal means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Tasks performed can include, among other things, pulling a wheelchair, retrieving dropped items, alerting a person to a sound, reminding a person to take medication, or pressing an elevator button.

Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA. Other species of animals, whether wild or domestic, trained or untrained, are not considered service animals either. The work or tasks performed by a service animal must be directly related to the individual’s disability. It does not matter if a person has a note from a doctor that states that the person has a disability and needs to have the animal for emotional support. A doctor’s letter does not turn an animal into a service animal.